FAQs

How much is shipping?

Shipping within New Zealand is a flat rate of $7.00 for overnight courier delivery regardless of how many books you purchase at the one time.  If you live in a rural area we may choose to use Pass the Parcel for a large order which could mean that delivery will take a little longer but the cost remains the same.

Do you ship internationally?

At present we only ship to New Zealand addresses.  If you live in Australia, contact us and we can do a quote for you.  Update - we are currently working on making the website available to Australia and the US.

What sort of packaging do you use?  Is it eco-friendly?

We use R3pack 100% recycled courier bags.  They are fully recyclable and printed in grey to differentiate them from standard plastic courier bags. We use an eco-store plant derived cleaner or Planet Ark Orange Power (also plant derived) when we clean the book cover.

What happens if I am unhappy with the condition of a book?

We pride ourselves on the condition of our books.  Please let us know immediately if you are unhappy with the condition of a book so that we can rectify the problem.  This would generally mean the replacement of the book or a refund if we do not have any more copies of the book.

Do you purchase books from individuals?

Sorry, we do not purchase cookbooks from individuals.

There is a particular cookbook I am interested in but you don't stock it at the moment.  Would you be able to let me know if you get one in?

We keep a spreadsheet of books that customers are looking for and email them when/if we get one in - there is no obligation to purchase.  Just email: jacki@twicecooked.co.nz