FAQs

How much is shipping?

Shipping within New Zealand is a flat rate of $7.00 for overnight courier delivery regardless of how many books you purchase at the one time.  If you live in a rural area we may choose to use Pass the Parcel for a large order which could mean that delivery will take a little longer but the cost remains the same.

Do you ship internationally?

At present we only ship to New Zealand addresses.  If you live in Australia, contact us and we can do a quote for you.  Update - we are currently working on making the website available to Australia and the US.

What sort of packaging do you use?  Is it eco-friendly?

We use R3pack 100% recycled courier bags.  They are fully recyclable and printed in grey to differentiate them from standard plastic courier bags. We use an eco-store plant derived cleaner or Planet Ark Orange Power (also plant derived) when we clean the book cover.  Each book is also individually wrapped in recycled brown paper.

What happens if I am unhappy with the condition of a book?

We pride ourselves on the condition of our books.  Please let us know immediately if you are unhappy with the condition of a book so that we can fix the problem.  This would generally mean the replacement of the book or a refund if we do not have any more copies of the book.

Do you purchase books from individuals?

Sorry, we do not generally purchase cookbooks from individuals.  

There is a particular cookbook I am interested in but you don't stock it at the moment.  Would you be able to let me know if you get one in?

We keep a spreadsheet of books that customers are looking for and email them when/if we get one in - there is no obligation to purchase.  Just email: jacki@twicecooked.co.nz

AFTERPAY 

What is Afterpay?

Afterpay which allows you to purchase from the Twice Cooked online store and pay later in 4 easy interest-free instalments.

How does Afterpay work? 

To pay with Afterpay do the following:

1. Add your items to the cart

2. Select Afterpay as the payment option at the checkout

3. Signup or use your existing Afterpay account

4. Once approved, Twice Cooked will despatch your order

Is there any interest on the amount paid?
No, there is no interest payable by you.

What are the other terms and conditions I need to be aware of?
Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?
Afterpay means your order is to be paid in 4 instalments with repayment automatically occurring every 2 weeks. 

How do I sign up for Afterpay? 
Select Afterpay as a payment method (or visit the website).  You can register as you complete your purchase.

How do returns work with Afterpay?
Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy