FAQs

How much is shipping?

Shipping within New Zealand is a flat rate of $5.00 for courier delivery regardless of how many books you purchase at the one time.  If you live in a rural area we may choose to use Pass the Parcel for your order which could mean that delivery will take a little longer but the cost remains the same.

Do you ship internationally?

At present we only ship to New Zealand addresses.  If you live in Australia, contact us and we can do a quote for you.  

What sort of packaging do you use?  Is it eco-friendly?

Our padded envelopes are made from 100% recycled paper fibres.  They are recyclable with mixed paper.  We use an eco-store plant derived cleaner or Planet Ark Orange Power (also plant derived) when we clean the book cover.

What happens if I am unhappy with the condition of a book?

We pride ourselves on the condition of our books.  Please let us know immediately if you are unhappy with the condition of a book so that we can rectify the problem.  This would generally mean the replacement of the book or a refund if we do not have any more copies of the book.

Do you purchase books from individuals?

With the logistics of heavy cookbooks and distance we do not usually purchase from individuals.  We could possibly be interested in purchasing New Zealand cookbooks, however they will need to fit our criteria plus we do not stock books older than the year 2000.  Send an email to jacki@twicecooked.co.nz or go to our Contact page if you think you might have books of interest.

There is a particular cookbook I am interested in but you don't stock it at the moment.  Would you be able to let me know if you get one in?

We keep a spreadsheet of books that customers are looking for and email them when/if we get one in - there is no obligation to purchase.  Just email: jacki@twicecooked.co.nz